The cookies we use include analytics and advertising cookies. You have been successfully logged out. You still have items in your basket. Order by midnight for free next working day delivery. Recycling your old phone is straightforward with O2, and you don't even have to be on our network. With O2 Recycle, you can get a competitive price for your old phone, even if it's damaged. To find out how much your old phone is worth, click here.
We pay cash for your old phone directly into your bank account. We can also send you a cheque, or credit your phone bill if you're an O2 customer. Events outside of our control We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations. Data Protection O2 shall be the data controller in relation to any data collected and processed in relation to the O2 Recycle programme.
Skip to main content. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products. Ready to check out? Your device 1. Each device you send to O2 Recycle should match the make, model and condition stated when registering your order and should meet the following minimum conditions in order to achieve any payment: The battery must be included.
The device must not be crushed. The device must not be software locked, registered as stolen or barred. Grading mobiles and tablets 2. Grading wearables 3. General 4. If you have a PIN or password on any of your devices, these must be removed before sending. Pricing 5. Prices offered via O2 Recycle are subject to change at any time without notice.
O2 Recycle will have the final decision on all device values. Payments 6. If your payment date falls on a weekend or public holiday payment will be made on the next working day. In accordance with clause 6. If for any reason we are unable to credit your O2 account with your device value, we will inform you and offer an alternative payment method of the same value. The lower trade in monthly repayments presented during your device purchase is subject to these O2 Recycle terms and the trade-in device sent to us matching the description provided to us.
On purchasing your new device you will be credit checked against the full value of the device not incorporating any potential saving using your trade-in value. If the credit check is successful and you are eligible for the Device Plan the Device Plan will be taken out at the full amount of the device, not incorporating any potential saving using your trade-in value.
You will then need to complete an order for trade-in on O2recylce. If we do not receive your device, or if the trade-in device has no value, your Device Plan will continue at the full amount, not incorporating any trade-in savings.
Following receipt of your device and confirmation of the value of your device by us, provided the returned device matches the description and is submitted to us in accordance with these terms, your Device Plan will be credited and your monthly payments will be adjusted. You will receive a confirmation from us which confirms your new ongoing Device Plan monthly payments. The duration of your Device Plan will not change. If you receive a reduction we will give you 48 hours to arrange to have this returned for free.
For iPhone 6s orders placed via O2. Unless we tell you otherwise, when your order has been placed, the prices quoted are guaranteed for 14 days. If your phones are received after 14 days from the order placed date the updated, current prices will apply. If the device s received differs to the device s registered on-line, the order will be processed based on the device s received, not the device s registered.
When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will send by your chosen method within 5 working days.
If you have selected same day faster payment or Paypal, we will pay by faster payment transfer directly into your account on the same day we process your device, subject to your device s being processed before 1pm on a working day and there being no amendment to your original valuation in which case we will contact you outlining your further options.
If your payment date falls on a weekend or public holiday payment will be made on the next working day. If your bank account does not accept faster payments, a BACs payment will be automatically made. If you have selected a Bill Credit only applicable to O2 customers this will be credited to the next monthly bill. Please note, if your bill is printed within 3 days of your payment confirmation, the credit will appear in the following months bill.
Bill credit will be applied as Airtime Credit for O2 Refresh customers. If you have been paid by Upfront Bill Credit only applicable to orders placed by telephone you must return your order within 21 days of order placed date.
After this date the value of credit will be deducted from your O2 account. Any difference between the value quoted and actual value upon arrival will be credited or debited. Please Note: Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment.
If your device is re-graded, payment will be made on confirmation that you have accepted the new price we have offered see terms and conditions for re-grading. If you have damaged your cheque, you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to the following address:.
If the damaged cheque is not received by us, a cancellation fee will apply and will be deducted from the re-issued cheque value. If you have lost your cheque, you can request for it to be cancelled and reissued. A cancellation fee will apply and will be deducted from the re-issued cheque value. We recommend sending all items via the Post Office or DPD Pickup Shop and high value items by registered post Royal Mail Special Delivery this gives you the peace of mind and ability to track your items.
You can also use the O2 Recycle Pack or label provided. We do not accept responsibility for non-delivery of devices or damage in transit.
To avoid any damage during transit we also recommend devices are packaged adequately using protective wrapping. Please note: Royal Mail recently introduced new guidelines regarding shipping products containing lithium batteries.
Find out more information about the guidelines and how they impact you here. Ensure that the label is securely fastened to the parcel and the barcode is not obscured by tape. The barcode is crucial in getting the goods back. Customers will be given a receipt from the shop when the goods are dropped off, therefore this must be kept as confirmation. This will be used in case your device is lost, stolen or damaged in transit.
Any incorrect IMEI or serial numbers could lead to a lost claim. By placing an order through our site, you warrant that:. You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.
If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract. For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act But we also know we have another responsibility.
A responsibility to do the right thing for the planet, and for our customers. Today, over three million devices later, our customers and the environment are still reaping the benefits. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest.
To ensure this is possible, every member of the editorial staff follows a clear code of conduct. We also expect our journalists to follow clear ethical standards in their work.
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